Delivery and payment
The A-Alento online store offers convenient and transparent delivery options throughout Russia. We partner with reliable shipping companies, and shipping costs are calculated based on their rates. You can choose the optimal delivery method for your order and arrange a return, if necessary, through your personal account.
Delivery methods
We deliver using the following transport companies:
- SDEK
- Post office
After placing your order, you can choose a convenient delivery method depending on your region and delivery time.
Delivery times
Delivery time depends on:
- recipient's region
- selected transport company
- workload of logistics services
On average, delivery takes from 2 to 10 business days.
Shipping cost
Delivery costs are calculated individually and depend on:
- weight and dimensions of the order
- delivery region
- tariffs of the selected transport company
Payment for delivery is made according to the current rates of SDEK or Russian Post.
Payment for the order
Payment for the order is made:
- online on the website
- other methods available during registration
All payments are processed through secure payment systems.
Refusal of goods upon receipt
When receiving an order, you have the right to:
- inspect the goods
- refuse to receive
In case of refusal:
- the order is returned to the sender
- the order amount is credited to your personal account
- shipping costs will be deducted from the refund amount
Refund
Refunds are made:
- to the user's personal account
- after processing the return
Please note:
- shipping costs are non-refundable
- Refunds are made minus logistics costs
How to process a return
To process a return:
- Go to your personal account on the website
- Select the required order
- Submit a refund request
Once your application is processed, the funds will be credited to your balance.
We strive to make the delivery process as convenient and transparent as possible. You can always choose a suitable delivery method and, if necessary, quickly process a return through your personal account.