Frequently Asked Questions
FAQ — Frequently Asked Questions
A-Alento offers:
power tool
electronics and accessories
clothes and shoes
auto goods
The main focus is on affordable power tools and everyday goods.
Most products are shipped directly from China. This allows us to:
reduce the cost
expand the range
offer relevant products
Delivery is carried out:
all over Russia
to the CIS countries
We work with:
SDEK
By Russian Post
The period depends on the region and may be:
from 2 to 10 business days (on average)
Yes, after submitting the order:
you receive a tracking number
Tracking is available through your personal account or the carrier's website.
Payment is possible:
online when placing an order
other available methods on the website
After two successful purchases you can pay upon receipt
Yes, all payments are processed through secure payment systems.
Yes, you can refuse your order upon receipt.
In this case:
the goods are returned to the sender
the money is credited to your balance
shipping costs are deducted
To return you must:
Go to your personal account
Find an order
Submit a refund request
To return you must:
Go to your personal account
Find an order
Submit a refund request
Refunds are made:
after processing the application
within 10 working days
Registration is not always required, but a personal account provides access to:
order tracking
processing returns
purchase history
Yes, products are covered by warranty terms according to their type and category.