FAQ — Frequently Asked Questions
General questions
What does the A-Alento online store sell?

A-Alento offers:

    power tool
    electronics and accessories
    clothes and shoes
    auto goods

The main focus is on affordable power tools and everyday goods.
Where are the goods supplied from?

Most products are shipped directly from China. This allows us to:

    reduce the cost
    expand the range
    offer relevant products

What regions do you deliver to?

Delivery is carried out:

    all over Russia
    to the CIS countries

Delivery and terms
What delivery services are used?

We work with:

    SDEK
    By Russian Post

How long does delivery take?

The period depends on the region and may be:

    from 2 to 10 business days (on average)

Is it possible to track an order?

Yes, after submitting the order:

    you receive a tracking number
    Tracking is available through your personal account or the carrier's website.

Payment
How is the order paid for?

Payment is possible:

    online when placing an order
    other available methods on the website

Is payment secure?

Yes, all payments are processed through secure payment systems.
Returns and cancellations
Is it possible to refuse the goods upon receipt?

Yes, you can refuse your order upon receipt.

In this case:

    the goods are returned to the sender
    the money is credited to your balance
    shipping costs are deducted

How do I return a product?

To return you must:

    Go to your personal account
    Find an order
    Submit a refund request

What should I do if the product is damaged?

If the product arrived damaged:

    document the defects (photo)
    arrange a return

In this case:

    returns are at the seller's expense
    replacement or refund is possible

What is the time frame for a return?

    within 7 days after receiving the goods (for proper quality)
    in case of marriage - within the framework of warranty obligations

When will the money be returned?

Refunds are made:

    after processing the application
    within 10 working days

Other questions
Do I need to register to purchase?

Registration is not always required, but a personal account provides access to:

    order tracking
    processing returns
    purchase history

Is there a warranty on the products?

Yes, products are covered by warranty terms according to their type and category.